What is Knowledge Process Outsourcing (KPO)?
Knowledge Process Outsourcing (KPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments of its supply chain.
KPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact center services.
C360° Knowledge Process Outsourcing Services
We offer the following solutions to our small business and municipal customers.
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Client Assessment and Vendor Selection
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Group Purchasing
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Change Management/New Venture Development
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Interoperability
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Smart Buildings and Facility Management
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Enterprise Optimization and Big Data Reporting
- Virtual Administration Services
- Voice to Text Editing
- Billing (For Healthcare Coding/Revenue Cycle Management)
- Order Processing
- Project Management & Reporting
To learn more on how we can help your organization attend our free webinar…